Privacy Policy
If you're a neighbour: you don't give us your name, email, phone number or address. Turning on notifications stores a technical address for your browser so we can send updates to it, and nothing else about you. You can turn notifications off any time, and they stop when the build is finished.
If you're a builder: we keep your business and contact details to run your account, and your payment details are held by Stripe, not us. We don't sell anyone's information and we don't use advertising trackers.
1. Who we are
BuildKind is operated by Travis Jones (ABN 29 742 643 482), trading as BuildKind. We follow the Australian Privacy Principles in the Privacy Act 1988. Questions or requests can go to info@getbuildkind.com.au.
2. Neighbours
What we collect
- When you turn on notifications: a push subscription, which is a technical address issued by your browser or phone that lets us send notifications to that device. It doesn't contain your name, number or email. We also store your browser's user agent (for example "Safari on iPhone") so we can fix device-specific problems, and whether each notification actually reached your device.
- When you open a project page: we record that the page was viewed and when. Our records don't include your IP address or any identifier for you or your device.
Like almost every website, our hosting providers keep short-term server logs of requests, which include IP addresses, for security and troubleshooting. We don't use them to identify or track anyone.
The builder can see how many people are subscribed to their project and how many views it has had. They can't see who you are, and they can't contact you through BuildKind.
How long we keep it
Your subscription is removed when you turn notifications off, when your device stops accepting them, or when the builder closes the job. We delete subscriptions for a closed job within 30 days. Page view records hold no personal information.
3. Builders
What we collect
- Account details: business name, contact name, email address, phone number and a postal address for sending your site signs.
- Job details: site addresses, build dates, working hours, and the name and mobile number of a site supervisor if you add one.
- Updates you post and the counts shown on your dashboard.
- Billing: your plan, payment history and invoices. Card details are collected and held by Stripe. We never see or store your full card number.
Why we use it
- To run your account, publish your project pages, and send your updates to subscribed neighbours.
- To show your business name and phone number on your project pages and neighbour letters, which is information you've chosen to make public.
- To post your site sign to the address you give us, and to send you account emails, such as job confirmations, receipts and password resets. Your postal address is never shown to neighbours or published anywhere.
- To send a site supervisor reminders about their job, where you've added their details.
We don't send you marketing unless you've asked for it, and we don't sell or rent your information.
How long we keep it
We keep your details while your account is open, including between jobs. If you ask us to delete your account, we remove your account, jobs, updates and neighbour subscriptions. We keep invoices and payment records for as long as Australian tax law requires, currently five years.
4. Who we share information with
We use a small number of service providers to run BuildKind. They only process information to provide their service to us.
| Provider | What for | Where |
|---|---|---|
| Supabase | Database and builder logins | Sydney, Australia |
| Netlify | Hosting the website and app | United States and global network |
| Stripe | Payments and invoices | Australia and United States |
| Resend | Sending account emails to builders | United States |
| Apple, Google, Mozilla, Microsoft | Delivering notifications to neighbours' devices, through the push service built into each browser | Various, including the United States |
| Google Fonts | Loading the typeface on our pages, which gives Google your IP address | United States |
Some of these providers store or process information outside Australia, mainly in the United States. We choose providers with strong security practices. We may also disclose information where the law requires it.
5. Cookies and storage
We don't use advertising or tracking cookies, or third-party analytics. When builders log in, your browser stores a session so you stay signed in. On a neighbour's device, the browser keeps the notification subscription and a small background script that receives updates. Removing BuildKind from your home screen or clearing your browser's site data removes these.
6. Security
Information is encrypted in transit. Access to the database is restricted so each builder can only reach their own data, and we limit our own access to what's needed to run and support BuildKind. If a data breach is likely to cause serious harm, we'll tell the people affected and the Office of the Australian Information Commissioner, as the law requires.
7. Accessing or correcting your information
Builders can update their business details in Settings. For anything else, including a copy of the information we hold about you or a deletion request, email info@getbuildkind.com.au and we'll respond within 30 days.
Because we don't know who neighbours are, the simplest way for a neighbour to remove their information is to turn off notifications on their device.
8. Complaints
If you're concerned about how we've handled your information, please email us first and we'll work to fix it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes
We'll update this policy if what we collect or how we use it changes. The date at the top shows the latest version, and we'll email builders about any significant change.